FAQ

Everything you need to know about shopping with Elvano Boutique.

1. How long will it take to receive my order?

Our delivery process is quick and reliable.

• Order Processing: 1–2 Business Days
• Shipping Time: 6–8 Business Days
• Estimated Delivery: 7–10 Business Days

2. Do you offer free shipping?

Yes! We provide FREE tracked shipping on every order with no minimum purchase required.

3. Where is Elvano Boutique located?

Elvano Boutique is operated by TOODLEGRAMS LLC (EIN: 36-5075185), a registered United States company.

Our fulfilment warehouse is located in:

Unit 2, Lions Barn
Langham Lane
Colchester CO4 5HY
United Kingdom

4. What if I receive a damaged or defective item?

If your order arrives damaged, defective, or incorrect, simply contact us within 30 days of delivery.

We'll arrange a replacement or provide an appropriate resolution as quickly as possible.

Email us at:
support@elvanoboutique.com

5. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase.

Please contact our support team as soon as possible at:
support@elvanoboutique.com

6. What is your return policy?

We offer a straightforward 30-Day Return Policy.

• Returns accepted within 30 days of delivery.
• Items must be unused and returned in their original condition.
• Please refer to our Refund & Return Policy for complete details.

7. When will I receive my refund?

After your returned item has been received and inspected, your refund will be issued to your original payment method.

Most refunds appear within 7 business days, depending on your payment provider.

8. Do your products include a warranty?

Yes.

Every purchase includes a 30-Day Product Guarantee. If you experience any manufacturing defects during this period, simply contact our support team.

9. How can I contact customer support?

Our friendly customer service team is here to help.

Email:
support@elvanoboutique.com

Telephone:
+44 20 4572 3845

Business Hours
Monday – Friday
9:00 AM – 6:00 PM

Closed on Saturdays & Sundays.

10. Do you ship internationally?

Yes.

We proudly ship worldwide. Available shipping destinations and delivery estimates are displayed during checkout.

11. Do you have a physical retail store?

No.

Elvano Boutique is an online-only retailer, allowing us to offer a wider range of products at competitive prices.

12. Do you accept wholesale or bulk orders?

Absolutely.

For wholesale enquiries or larger business purchases, please contact us at:

support@elvanoboutique.com

13. Can I exchange my item?

Yes.

If you'd like another size, colour, or product, simply contact our customer support team and we'll gladly assist you.

14. How do I track my order?

Once your order has been dispatched, you'll automatically receive an email containing your tracking number.

You can use this tracking number to monitor your shipment through our website or the courier's tracking portal. 

Contact Information