Return & Refund Policy

At Elvano Boutique, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free returns process.

30-Day Easy Returns

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Our support team will assist you throughout the entire process.

• Return Window: 30 days from date of receipt
• Condition: Unused, in original packaging with tags and accessories
• Restocking Fee: £0 — we do not charge any restocking fees

Return Costs

For Defective or Incorrect Products:

No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse (Change of Mind):

The customer is responsible for the actual return shipping cost. This applies when the customer ordered the wrong item, it does not fit, or they no longer want it. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us: Email support@elvanoboutique.com with your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documentation.
3. Send It Back: Ship your return using the instructions provided in your return authorisation email.

Refund Process

Inspection:

Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Timing:

After approval, your refund will be processed. It typically takes up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour, or product, contact us at support@elvanoboutique.com and we will assist you with a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items are not eligible for return. These products will be clearly marked as non-returnable on their individual product pages.

Contact Information